If for any reason the Client is not satisfied with an order, the watch can be returned for Size/Color Exchange, or Refund within 28 days of the order’s delivery date. For the return request you must send an e-mail to

Return Instructions

• The return shipment is FREE when shipped using the courier provided by BULGANERI. If the return is shipped using a different courier, all associated costs will be at the Client’s expense.

• Size/Color Exchange – The watch can be exchanged only when a different size or a different color of the same watch is available. The new watch will be eligible for return through the same return procedure.

• Refund – Refunds will be processed as soon as the returned watch has been checked and accepted by BULGANERI.

• The watch must be returned in its original wooden box, which must not be damaged and/or altered, or used as the external parcel for the shipment.

• In the case of defective or incorrect merchandise received by the Client, we invite the Client to immediately contact BULGANERI reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for a full refund of shipping and importation fees.

• BULGANERI reserves the right to refuse returns that are unauthorized (sent by a different courier than that provided by BULGANERI) and/or not sent in accordance with what is indicated in the email with the return instructions. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

• For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.